Privacy policy
Who we are
Pawperwork is run by [LEGAL NAME], based in Aveiro, Portugal. We're responsible for your data under the EU General Data Protection Regulation (GDPR). Contact us at [CONTACT EMAIL].
What we collect, and why
- Your plan (route, dates, your pets' names, breeds, weights, birth, microchip and vaccine dates). It's stored in your browser's local storage so your plan is there when you come back. It stays on your device and isn't sent to us, unless you use the assistant (below).
- Messages to the assistant. When you chat, your message and a summary of your plan are sent through our server to Claude to write a reply. We don't save the conversation.
- Documents you check. Photos or PDFs of certificates are made smaller in your browser, then sent through our server to Claude to be read. We don't store them. Documents can show your name and address, so you can cover anything you don't want to share; the dates and microchip numbers are what matter.
- Feedback you send. If you fill in our feedback form, we store your answers and, only if you give it, your email address, so we can improve Pawperwork and ask you a follow-up question. We don't store your IP address with your answers. We delete feedback when testing ends, or sooner if you ask.
- Requests for a person to check your documents. If you ask for a human check, we store your email address, your note and a short summary of what the check found (route, arrival date, pet's name, species and breed, and the microchip number it read), so we can reply to you. Your documents aren't sent with the request; you choose whether to send them when we reply. We delete the request once it's handled.
- Technical data. Like any website, our host sees your IP address and basic request details. We use the IP address to limit how many requests one person can make, to prevent abuse. Technical logs are kept for a few days, then deleted.
Our legal basis
- Providing the service you ask for (your plan, chat replies and document checks).
- Your consent, for feedback and human-check requests you choose to send, which you can withdraw at any time.
- Our legitimate interest in keeping the service secure and working.
Who we share data with
- Anthropic (Claude), which processes chat messages and documents to produce answers. Under its commercial terms, it doesn't use this data to train its models and keeps it only for a limited time. Anthropic is based in the United States.
- Cloudflare, which hosts the website, runs our server and stores feedback and human-check requests.
Both may process data outside the EU. Where that happens, transfers are covered by safeguards such as the European Commission's Standard Contractual Clauses. We don't sell or rent personal data to anyone.
Cookies
We don't use advertising or tracking cookies. Your plan is saved with your browser's local storage, which you can clear at any time in your browser settings or with "Start a blank plan".
Your rights
You can ask us to access, correct or delete personal data we hold about you, to restrict or object to how we use it, or to receive it in a portable format. Email [CONTACT EMAIL]. Because we don't keep your plan, chats or documents, the only things we may hold are feedback you sent us and requests for a human check. You can also complain to Portugal's data protection authority, the CNPD, or the authority where you live.
Age
Pawperwork is for people aged 18 and over.
Changes
If we change how we use data, for example when we add accounts or payments, we'll update this page and the date at the top before the change takes effect.